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Privacy Policy

Updated: 14 May 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers collectively to:
  • Manuka AI Limited – United Kingdom
  • Manuka AI (AU) Pty Ltd – Australia
  • Manuka AI (NZ) Limited – New Zealand
  • Manuka AI US – United States
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website.
  • Country refers to the applicable jurisdiction in which the relevant Manuka AI entity operates.
  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Device means any device that can access the Service such as a computer, cellphone or digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Website refers to Manuka AI, accessible from https://www.manuka-ai.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Company name
  • Job title
  • Usage Data

 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, and other diagnostic data.

 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

The technologies We use may include:

  • Cookies or Browser Cookies.
  • Web Beacons.
  • Tags and scripts.

Cookies can be “Persistent” or “Session” Cookies.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
  • Analytics Cookies
  • Functional Cookies
  • Marketing Cookies

We use third-party tools and Service Providers including:

  • Webflow
  • Cloudflare
  • Google Analytics
  • Google Tag Manager
  • Google Search Console
  • Microsoft SharePoint
  • HubSpot
  • Databricks

These providers may collect, process, store and transfer information relating to Your use of the Website in accordance with their own privacy policies.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service.
  • To manage Your requests and enquiries.
  • To contact You regarding services, updates, security notices or marketing communications.
  • To monitor usage of the Service.
  • To improve website performance, analytics and user experience.
  • To comply with legal and regulatory obligations.
  • To support AI-driven systems, analytics and automated technologies used by the Company.
  • To manage customer relationship management and communications through HubSpot and Microsoft SharePoint.

We may share Your personal information in the following situations:

  • With Service Providers.
  • With Affiliates.
  • With business partners.
  • During business transfers.
  • To comply with legal obligations.
  • With Your consent.

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Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

The Company will also retain Usage Data for internal analysis purposes.

 

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ.

The Company implements appropriate safeguards for international transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Contractual and organizational safeguards

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Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us.

We implement commercially reasonable administrative, technical and organizational safeguards including:

  • Encryption
  • Access controls
  • Monitoring and logging
  • Role-based access management
  • Incident response procedures

 

Detailed Information on the Processing of Your Personal Data

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cloudflare

Cloudflare provides website security, CDN services and performance optimization.

Databricks

By submitting, I expressly consent to sharing my information with Databricks to use in accordance with their privacy policy. I understand I can update my preferences at any time.

 

CRM and Communications

HubSpot

HubSpot is used for customer relationship management, marketing automation and communications.

Microsoft SharePoint

Microsoft SharePoint may be used to collect and manage website form submissions and business communications.

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Australia Privacy Act and New Zealand Privacy Act

AUSTRALIA PRIVACY ACT 1988 (CTH)

Manuka AI (AU) Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Users in Australia may request access to or correction of their personal information.

Complaints may be directed to the Office of the Australian Information Commissioner (OAIC).

NEW ZEALAND PRIVACY ACT 2020

Manuka AI (NZ) Limited complies with the Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs).

Users in New Zealand may request access to or correction of their personal information.

Complaints may be directed to the Office of the Privacy Commissioner.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests

Your Rights under the GDPR

You have the right to:

  • Request access to Your Personal Data.
  • Request correction of Your Personal Data.
  • Request erasure of Your Personal Data.
  • Object to processing.
  • Request data portability.
  • Withdraw Your consent.

CCPA Privacy

Categories of Personal Information Collected

We may collect categories of personal information including:

  • Identifiers
  • Commercial information
  • Internet or network activity
  • Device and browser information

Do Not Sell or Share My Personal Information

The Company does not sell personal information.

However, certain uses of cookies and tracking technologies may constitute “sharing” under the California Consumer Privacy Act (CCPA).

California residents may request access, deletion, correction or opt-out rights by contacting Us.

AI and Automated Processing

Manuka AI may use automated systems, machine learning technologies and AI-driven processing in connection with the delivery and optimization of its services.

The Company does not engage in solely automated decision-making that produces legal or similarly significant effects without appropriate safeguards and human oversight.

Children’s Privacy

Our Service does not address anyone under the age of 13.

We do not knowingly collect personally identifiable information from anyone under the age of 13.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us.

We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

We will notify You of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: steve.aitken@manuka-ai.com.au
  • By email: privacy@manuka-ai.com.au
  • By visiting this page on our website: https://www.manuka-ai.com/contact

Regional Entity Contact Details

United Kingdom

Manuka AI Limited X+WHY, 100 Embankment, East Tower, Cathedral Approach, Salford, M3 Email: privacy@manuka-ai.co.uk Phone: +44 (0)161 820 1981

Australia

Manuka AI (AU) Pty Ltd Level 29, 66 Goulburn Street, Sydney NSW 2000 Email: privacy@manuka-au.com.au Phone: +61 257 005 303

New Zealand

Manuka AI (NZ) Limited 12 Island View Terrace, Cockle Bay, Auckland 2014 Email: privacy@manuka-au.com.au Phone: +64 4 280 7363

United States

Manuka AI US 651 N Broad Street, Suite 308, Middletown, DE 19709 Email: privacy@manuka-ai.com +1 (209) 437-6733